Frequently Asked Questions
What is your return policy?
Return any of our products within 30 days of purchase.
See Return Policy for further details.
Do you ship overseas and to Post Office Boxes?
Yes, we can ship your order to anywhere that will accept deliveries.
See Shipping for further details.
Do you provide installation support?
Our products are easy to install and remove. Each product has installation instructions included. Any mounts/clips, if required, are included with your order. However, if you encounter any issues, we encourage you to contact us and send us photos so we can assist you.
We also provide free installation at our warehouse in Silverwater, NSW
Do Snap Shades fade and deteriorate?
We expect fair, wear and tear over time. However, as Snap Shades are installed on the inside of a vehicle, they are not prone to stretching, flapping and/or fading over time.
Do you sell spare parts?
Yes, we sure do. We sell any replacement/spare parts you may require for your Snap Shades. Please see Accessories to find what you may need.
Who do you ship with?
We generally use Australia Post to ensure safe tracking and delivery of your order within Australia. We provide Australia Post/EMS and DHL International Express as options for international orders.
Can I pick up my order?
We are able to arrange collection of your order from our warehouse in Silverwater, NSW. Please contact us before placing an order online to arrange.
My item is on backorder, how long will it take for delivery?
If you have placed an order for an item on backorder, your order will be fulfilled once the item is back in stock. Please allow approximately 30 days for delivery. Please be aware that 30 days is an estimate only and delivery times vary. We ship all backorder items once we receive them in stock in our Warehouse.
Where part of your order is on backorder, your order will be fulfilled once the backorder item/s arrives back in stock.
Please contact us if you wish to obtain an update on your order or delivery estimate for your item.
My product has arrived damaged or faulty, what do I do?
If your product is delivered damaged or faulty, please contact us within 30 days of purchase with photo evidence of the fault. Please refer to our Return Policy for further details.
Please note: We may request the item be disposed of or returned to us at our discretion. We do not dispatch replacement shades until the damaged/faulty item is received back.
I have ordered the incorrect item for my car, what do I do?
If the product you have ordered and received is not the correct model for your car, please contact us within 30 days of purchase with photo evidence and we will organise to either refund or exchange the product for you. The customer will be responsible for return postage costs for return or exchanges relating to incorrect item/s ordered. Please contact us prior to placing an order if you are unsure which item best suits your vehicle. Please refer to our Return Policy for further details.
I have received the incorrect item for my order, what do I do?
If you believe the product you have received is incorrect for your order, please contact us within 30 days of purchase with photo evidence of the incorrect item and we will organise to either refund or exchange the product for you. When returning an incorrect item sent, a prepaid return label will be provided. We will not reimburse any postage costs paid should you not wait for a prepaid label to be authorised and provided. Please refer to our Return Policy for further details.
Where are Snap Shades products made?
We manufacture our products in China, Taiwan and Europe.
Rear Door Windows, Side Port Windows, Rear Windscreen and Sunroof Snap Shades
Will Snap Shades obstruct my view?
We have specially chosen a perforated fabric which does not block the driver’s blind spots. Snap Shades should be removed when vision is impaired.
Please note: Visibility out of windows does differ for everyone and depends on a variety of factors including but not limited to: angle looking out, tinting and lighting/weather conditions.
Can I still wind my windows down with Snap Shades installed?
Absolutely! You still have functionality of your windows with Snap Shades installed. You can partially wind down the windows even when driving at reasonable speeds (approx up to 70 km/hr). We do not recommend windows to be wound down completely when the vehicle is in motion.
Please note: Our recommendation assumes you only have the rear door windows open partially when driving, it does not take into account other windows of the car or wind speed or direction.
How do I know if my vehicle requires Snap Shades with or without magnetic mounts?
The product listing for your model will specify “magnetic mounting clips included” in the description if your model requires magnetic mounts for installation.
Some vehicles require magnetic mounts for the installation of the shades as the car window frame has plastic/rubber trim (non magnetic). The magnetic mounts have double sided adhesive tape that sticks to the trim of the window frame. If required, magnetic mounts are included with your purchase.
What are Snap Shades made of?
Snap Shades are made of high quality mesh material with high strength magnets embedded in the shade frame.
Where are Snap Shades made?
Snap Shades are made in China.
Front Windscreen Shades
What are Front Windscreen Shades made of?
Our Front Windscreen Shades have a triple laminate construction with a foam core centre that acts as an insulator, a reflective layer on the outside, soft felt backing on the inner side and are finished with a stylish black binding.
How do I install my Front Windscreen Shade?
Our Front Windscreen Shades are easy to install and remove. They are simply placed into the front windscreen area when the car is stationary. The shade does not necessarily sit flush to the glass. You will need to utilise your sun visors to ensure they stay in place.
Does the Front Windscreen Shade work with dash cameras and other devices installed on my windscreen?
Our Front Windscreen Shades do not have to sit flush to the glass. We usually make allowances around the rear vision mirror for items such as E-Toll tags and dash cameras. If you have a dash camera, phone holder, GPS holder or other device installed on the front windscreen, our Front Windscreen Shade can usually be installed over the device if it is small, utilising the sun visors to keep the shade in place. Unfortunately if your device protrudes a significant distance from the glass, the shade will not be able to be installed. Please contact us if you wish to confirm whether our Front Windscreen Shade will be suitable with your devices.
How well fitted are Front Windscreen Shades?
We provide custom-fit Front Windscreen Shades to your windscreen to provide maximum protection from harmful UV rays and damaging heat. Our custom sun shades block out a significant amount of light and UV rays that enter from the front windscreen, however due to the angle of the front windscreen and additional sensors or different mirror shapes/sizes available for different models, there may be gaps around your rear-view mirror or sides to allow the sun shade to fit and to ensure installation is quick and easy.
How do I store my Front Windscreen Shade when not in use?
The unique folding design allows for easy installation and removal. We also provide a handy storage bag for storage of your Front Windscreen Shade when it is not in use.
How effective is a Front Windscreen Shade?
Our Front Windscreen Shade reduces interior vehicle temperature by up to 15 degrees Celsius and reduces interior surface temperature by up to 45 degrees Celsius. It also aims to help prevent fading and cracking of car interior over time.
Where are Front Windscreen Shades made?
Our Front Windscreen Shades are made in China.