All Snap Shades are vehicle specific. If you do not believe the product you have received fits your vehicle, please email us with photos of the product and your vehicle with 30 days of purchase. We will endeavour to assist with the installation of the product. If we are unable to assist, we will provide a full refund or exchange.
If you are unsure which item best suits your vehicle, please contact us to confirm as customers will be responsible for any return postage costs for any items ordered incorrectly.
No returns and exchanges will be accepted for items that are not in a merchantable condition. All items returned or exchanged must be in the original condition including packaging and accessories.
To exchange or return your item, simply send us an email and send the item back to the below address. Please include your Order Number (as specified in your Order Receipt).
Innovation Collective – Snap Shades
PO Box 2142
Taren Point NSW 2229, AUSTRALIA
- Customers are responsible for all return postage costs for change of mind exchanges and refunds.
- Customers are responsible for all return postage costs for returns or exchanges due to the incorrect item/s ordered. If you are unsure which item best suits your vehicle, please contact us.
- We must be contacted of a fault/damage within 30 days from the date of delivery of your order. When exchanging or refunding a faulty or damaged item, a prepaid return label will be provided. We will not reimburse any postage costs paid should you not wait for a prepaid label to be authorised and provided.
- Photo evidence of the fault/damage may be required before an exchange or refund will be accepted. It is the responsibility of the customer to provide adequate evidence of any issues before returning the shades for an exchange or refund. We may request additional information or evidence to determine whether or not you are entitled to an exchange or refund.
- If your product is assessed as not faulty or damaged due to inappropriate use, we have the right to refuse an exchange or refund.
- We will not provide a refund for free/bonus items.
- Please ensure your return parcel is securely packaged and both the sender’s address and our address are clearly displayed on the outside of the parcel.
- We do not provide refund on any postage costs paid.
- Please allow 10 business days from the day your parcel is delivered for your exchange or return to be processed. We will credit your original payment method. Once your exchange or return has been processed, you will be notified via the email address provided with your original order.